Important Fraud Alert: Phone Spoofing
There have been reports of fraudulent phone calls affecting our members. The calls appear to be from our credit union asking members for personal information that can put your account and funds at risk.
How do scammers do this? Phone Spoofing is where the caller intentionally disguises their phone number and can make someone else's number appear on the caller ID.
How can you stop spoofing calls? While there's nothing you can do to stop them, there are three critical steps you can take to prevent being a victim:
- Be diligent! Even if your caller ID shows a familiar number (perhaps a local area code), assume it is not a legitimate call.
- Be cautious! Don't give information to an unsolicited caller. Kellogg Credit Union will NEVER initiate a call to ask for your account number, social security number, card number, or PIN - we already have all that information.
- Block spam calls. Check with your phone carrier to see if they have a spam filter.
Here's an example of what has happened: A member received a call spoofed with Kellogg's actual phone number, and the scammer asked for the member's social security number. Be alert! Phone spoofing can make it appear like a trusted business is calling you.
PLEASE NOTE AGAIN: Kellogg Credit Union will NEVER initiate a call to ask for your account number, social security number, card number, or PIN - we already have all that information.
If you receive a call similar to this, and you're not sure it's from us, hang up and call us directly regarding your account.
And remember, you can set up notifications with our Mobile App to get instant alerts for any transactions on your account.