Access your account 24/7!
With our online banking and mobile app, you can transfer money, check balances, review transactions and more. Each account owner/co-borrower must register as a new user on the new platform. The new online banking is social security-based, not account number-based - So you'll have your own set of credentials for any account you are associated with! (Your username and password will be the same for Mobile Banking; only one registration per owner is necessary.)
Download Our Mobile Banking App:
Online Banking FAQ
Finding Transactions
How do I search for a specific transaction?
Open the checking or savings account you want to look in, type the merchant name or a keyword (like "Amazon" or "gas") into the Keyword Search box, then click the magnifying glass.
Can I filter my account history?
Yes. Open your account and select Filter & Search. You can narrow your history by:
- Date range
- Amount range
- Check number
- Keyword
- Deposits or withdrawals only
Where do I see pending transactions?
Open the menu (☰), and under Accounts, select either Holds, Pledges, Pending ACH, or Outstanding Items, depending on what you're looking for.
Customizing Your Accounts
Can I rename my accounts?
Yes — give them whatever nickname makes sense to you ("Vacation Fund," "Rent," etc.). Two ways to do it:
Quick way:
- Click the three dots beside the account.
- Select Edit.
- Type your nickname and submit.
Full settings way:
- Open the menu (☰) and go to Settings.
- Select Edit Sub-Account.
- Customize the description and color.
I have more than one account number. How do I switch between them?
Click the dropdown in the top-right corner that shows your account name and number, then pick the one you want to view.
Moving Money
How do I transfer money?
- Select Transfers.
- Choose the account to Transfer From.
- Choose the account to Transfer To.
- Enter the amount.
- Choose immediate or scheduled.
- Confirm and submit.
Tip: Need to move money fast? Use the Quick Transfer button right on the account screen — no menu digging required.
Security Settings
How do I change my password?
Open the menu (☰) → Settings → enter your current password and your new one → Set New Password.
How do I change my username?
Open the menu (☰) → Settings → Edit Username.
Can I change which account shows up first when I log in?
Yes. Open the menu (☰) → Settings → Default Account, and pick the one you want to see first.
How do I update my email address?
Open the menu (☰) → Update Security Settings → edit or add your email preferences.
How do I change my mailing address?
Open the menu (☰) → Settings → Edit Address.
Alerts & Statements
Can I get alerts about my account?
Yes. Open the menu (☰) → Settings → Notifications. You can turn on:
- Balance alerts
- Transaction alerts
- Login notifications
- Card activity alerts
Where do I find my statements?
Open the menu (☰) → Statements & Documents.
How do I sign up for e-Statements?
Open the menu (☰) → Email Settings → enable statements. You'll start getting them electronically instead of by mail.
Services
How do I manage my debit card if it's lost or stolen?
Open the menu (☰) → Debit Card Controls. From there you can mark your card as:
- Active
- Disabled (turn it off temporarily)
- Lost
- Stolen
Tip: If you misplaced your card but think it'll turn up, use Disabled instead of Lost — you can turn it back on as soon as you find it.
How do I sign up for Bill Pay?
Open the menu (☰) → Bill Pay, then follow the prompts to set it up. View further instructions here.
How do I order checks?
Open the menu (☰) → Order Checks.
How do I send a secure message to the credit union?
Open the menu (☰) → Secure Messaging → Compose Message. Use this for anything you don't want to send over regular email.
Need assistance? Send us a secure message or give us a call — we're happy to walk you through it.
Mobile Banking Tutorials
See below for easy to follow tutorials on our most used features – remote control debit card, account alerts, remote deposit and more.
Enable Account Alerts
Receive email or mobile push notifications for your account activity.
Watch this short video to learn how
Mobile Deposit Checks
Deposit your paper checks from anywhere using our mobile app.
Watch this short video to learn how
Remote Control Card
You have control! Turn off your debit card remotely with our remote control feature. Both Online Banking and the Mobile Banking app have this security feature built-in.
Watch this short video to learn how
Digital Wallet
Digital wallets offer a secure way to store a digital version of your debit card.
Use your Kellogg Credit Union Mastercard Debit Card with Apple Pay™, Google Pay™, or Garmin Pay™.
How to enroll:
- Open your mobile wallet app (Apple Wallet, Google Pay, or Garmin Pay).
- Select Add Card and follow the on-screen prompts.
- Add your Kellogg Credit Union Mastercard Debit Card.
How do I set up Bill Pay?
Click below to access step-by-step instructions